On the last day of a three-week trip in San Juan, a traveler broke her back in a serious car accident, requiring an immediate, eight-hour surgery.

As the woman underwent the procedure, On Call International communicated with her family to arrange an evacuation with medical supervision for later that same day. As the patient returned to her home hospital, she and her family were able to focus on her long-term recovery rather than the financial hardship of paying $25,000 for an air ambulance had On Call not been by her side.