Frequently Asked Questions

What’s included in On Call’s travel risk management programs?

In addition to our proactive education services and risk exposure assessments, your travelers have instant access to our full range of crisis response resources, 24 hours a day, 365 days a year. Whether they need a medical or political evacuation, assistance during a natural disaster, or even help locating quality medical care or finding a missing suitcase, your travelers can call us with any type of issue they encounter—in the US or abroad.

How can On Call help me educate my travelers?

For your program administrators, we conduct crisis response exercises to develop and test the strength of your organization’s emergency protocols. With the help of a live facilitator, this process allows you to understand and test operational procedures before an emergency strikes.

For your travelers, we offer a variety of pre-trip educational tools, including a thorough overview on how to avoid travel emergencies as well as how to use On Call’s services should an emergency occur.

How do On Call's pre-trip educational resources work?

You're not on your own when it comes to ensuring your travelers understand the services available to them through your organization’s travel risk management program. When you partner with On Call, we’ll make sure the right information gets to your travelers at the right time with our destination guides, training webinars, traveler outreach emails and real-time emergency warnings and alerts.

Are there any hidden fees?

There's no need to stress about hidden fees. Our centralized operations and transparent, capitated fee structure ensure you’re not stuck with additional case fees or baseless yearly inflationary increases. An open discussion at the beginning of our relationship helps us provide you with a program that is best suited to your organization. During this conversation, we can discuss pricing and processes so there are no surprises.

What makes On Call different?

Our proactive approach to member education and administrator training ensures you receive the value you deserve from your program. And our open, collaborative and honest way of doing business, from communications and processes to pricing sets us apart from other providers. Read more about why you should choose On Call.